Privacy Policy

Effective Date: January 18, 2026

At Sana Al Madina (sanaalmadinaa.com), accessible from Sharjah, UAE, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Sana Al Madina and how we use it.

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1. Information We Collect

When you visit our website or place a Cash on Delivery (COD) order, we may collect the following personal information:

• Contact Details: Name, phone number (0557460250 or your personal number), and email address.

• Delivery Information: Physical address in Sharjah/UAE for delivering your hardware supplies.

• Order History: Details of the tools or materials you have purchased from us.

• Device Data: IP address, browser type, and cookies to improve your browsing experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To process and deliver your hardware orders.

• To contact you for order verification (since we use Cash on Delivery).

• To provide customer support and handle return requests.

• To send you promotional offers or updates about new stock (only if you opt-in).

• To prevent fraudulent transactions.

3. Data Storage and Security

We value your trust in providing us your personal information. We use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

• Your data is stored securely and is only accessible to authorized staff managing your orders.

• We do not store credit card details as we currently operate on a Cash on Delivery basis.

4. Disclosure of Data

Sana Al Madina does not sell or rent your personal data to third parties. We may share your information only with:

• Delivery Partners: Courier services that need your address and phone number to drop off your hardware.

• Legal Authorities: If required by UAE law or to protect our rights.

5. Cookies

Sana Al Madina uses “cookies” to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Your Rights (UAE PDPL)

Under the UAE Data Protection Law, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of any incorrect data.

• Request the deletion of your data (subject to legal record-keeping requirements).

• Withdraw consent for marketing communications.

7. Third-Party Links

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

• Phone: 0557460250

• Address: Sharjah, United Arab Emirates

• Website: sanaalmadinaa.com