Refund & Return Policy

Last Updated: January 18, 2026

Thank you for shopping at Sana Al Madina. We take pride in the quality of our hardware products. Please read our policy regarding returns and refunds carefully.

1. The 48-Hour Return Rule

We offer a strict 48-hour return window.

To be eligible for a return or refund, you must notify us and initiate the return process within 48 hours from the exact time of delivery.
Important: If more than 48 hours have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

2. Condition of Items

To be eligible for a return, your hardware item must:

Be unused and in the same condition that you received it.
Be in the original packaging.
Have the original receipt or proof of purchase.

3. Non-Returnable Items

Certain types of hardware goods cannot be returned:

Items showing signs of use, wear and tear, or tool marks.
Items with damaged or missing original packaging.
Custom-cut materials (e.g., wires, pipes, or wood cut to specific sizes).
Items sold under “Clearance” or “Final Sale.”

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

For Approved Refunds: Since we operate on a Cash on Delivery basis, refunds will typically be processed via [Insert Method, e.g., Bank Transfer or Store Credit].
Delivery charges paid at the time of purchase are non-refundable.

5. Return Shipping/Collection

Customers are responsible for returning the item to our store in Sharjah.
If you require us to collect the item from your location, a collection fee may apply.

6. Damaged or Incorrect Items

If you receive a product that is damaged or is the wrong item, please contact us immediately at 0557460250 at the time of delivery or within the 48-hour window so we can resolve the issue quickly.