Terms and Conditions

Last Updated: January 18, 2026

Welcome to Sana Al Madina (sanaalmadinaa.com). By accessing our website or purchasing from our hardware store in Sharjah, you agree to the following terms.

1. General Conditions

This website is operated by Sana Al Madina, a hardware entity based in Sharjah, UAE. We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Pricing

• We make every effort to ensure that hardware specifications, dimensions, and prices are accurate.

• Prices are subject to change without notice.

• In compliance with UAE Federal Law, prices are subject to 5% VAT where applicable.

3. Payment Methods (Cash on Delivery)

Currently, Sana Al Madina operates primarily on a Cash on Delivery (COD) basis.

• Customers are required to pay the full invoice amount in cash to the delivery agent upon receipt of the goods.

• Please ensure the exact change is available whenever possible.

• We reserve the right to verify orders via a phone call to 0557460250 before dispatching high-value hardware items.

4. Delivery Policy

• We provide delivery services across Sharjah and surrounding areas.

• Delivery charges (if any) will be confirmed at the time of order checkout or via a follow-up call.

• Ownership of the goods passes to the customer only upon full payment at the time of delivery.

5. Return and Exchange Policy

• Hardware items must be inspected by the customer at the time of delivery.

• Returns are accepted only if the product is damaged, defective, or does not match the description provided on the website.

• Items must be in their original packaging with all accessories included.

6. Safety and Liability

• Hardware tools and equipment can be dangerous if used incorrectly. Sana Al Madina is not liable for any injury or damage resulting from the misuse of products purchased from our store.

• We recommend that all technical equipment be installed or operated by qualified professionals.

7. Governing Law

These terms are governed by and construed in accordance with the laws of Sharjah and the Federal laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sharjah.

8. Contact Information

For questions regarding your order, product availability, or delivery status, please contact us:

• Phone/WhatsApp: 0557460250

• Website: sanaalmadinaa.com

• Location: Sharjah, UAE